Refund, Return and Cancellation Policy

This policy covers how American Service Alliance handles cancellations, rescheduling, service call fees, refunds, components returns and warranty claims, for every appointment booked by phone, through our website, or through our online scheduling form.

1. What this policy covers

Check here if you need to cancel a visit, want to know what the service call fee pays for, are requesting a refund, returning a component, or filing a warranty claim on completed work.

2. Cancelling or rescheduling

Cancel or reschedule at no cost any time before a technician is dispatched to your address – a quick call to (718) 000-0000 does it, and more notice is always appreciated.

If our technician arrives in the agreed window and cannot get in, or nobody 18 or older is home, a trip charge equal to the service call fee may apply.

3. The service call fee

This fee covers your technician’s travel, time and diagnosis of the problem. Because that work genuinely happens on every visit, the fee is non-refundable once the visit takes place, whether or not you move forward with a repair.

Approve the repair we recommend, and the fee is credited in full against the cost of the work.

4. What backs a completed repair

A repair performed in your home is not something we can simply take back. Instead we back it with our word – and a 100% satisfaction guarantee:

• The same problem reappears within 30 days of the repair? We return and fix it again, no charge for labor.
• A component we installed fails within one year (or the manufacturer’s own warranty period, if that runs longer)? We replace it, no charge for the component.
• We cannot resolve the original problem on that return visit? We refund the labor charge from the original repair.

Warranty visits are scheduled during our regular hours. A claim needs to come from the person named on the original invoice, and we will ask for the invoice or job number.

5. What this does not cover

• A new or unrelated problem, or a different component failing after our visit.
• Damage from misuse, a power surge, flooding, pests, or continued use of an appliance we advised you to stop using.
• Work anyone else performed on the appliance after we left.
• Normal wear items – filters, bulbs, belts, hoses, gaskets.
• Appliances we told you, at the time of service, were not worth repairing.

6. Returning components

Parts ordered for your specific appliance. Once a component has been special-ordered for your unit, it cannot be returned or refunded – manufacturers will not take it back from us either. A deposit on a special-order component becomes non-refundable the moment that component is ordered.

Defective components. A component that arrives defective, or fails within its own warranty window, is replaced at no cost to you.

Parts bought without installation. Unopened counter purchases can be returned within 14 days with the original invoice. A restocking fee of up to 20% may apply, and electrical components, control boards and special-order items cannot be returned once opened.

7. When repairing is not the right call

If diagnosis shows your appliance genuinely is not worth repairing, we charge only the service call fee – no repair charge – and explain plainly why we reached that conclusion.

8. Filing a refund request or warranty claim

1. Call (718) 000-0000 or email info@americanservicealliance.com.
2. Have your invoice or job number, the appliance’s model number, and the service date on hand.
3. Tell us what is happening now, and what has changed since our visit.

Every request is acknowledged within 2 business days, with resolution targeted inside 10 business days. Approved refunds return to your original payment method, typically posting within 5-10 business days depending on your bank or card issuer.

9. Before filing a chargeback

Talk to us first. Nearly everything we see gets resolved faster with a phone call than a card dispute, and we would rather fix the problem than argue about it.

10. Contact

American Service Alliance, (718) 000-0000, info@americanservicealliance.com
Hours: Open 7 Days a Week, 7AM-7PM